FAQ

How long is lead time for ordering your PCBA service ?

Lead time refers to the time we need for complete turnkey services, including PCB fabrication, components procurement and PCB assembly.

For prototype and small batch PCB assembly, the lead time is around 7-12 business days if all the parts are sourced from local suppliers, and around 10-15 business days if sourced from other suppliers. Please see below for details.

  1. PCB Production: fabrication of printed circuit board (3 - 6 business days from order confirmation).
  2. BOM Processing: The procurement of components and other materials (around 5-10 business days from order confirmation).
  3. PCBA Assembly: The boards will be assembled and shipped 3 business days.

There's any question or concern about our lead time, please contact our customer service.


What kind of shipping method do you use ?

Express:
  • We are using the following express shipping provider available for your country :
  • The shipping time depends on your destination but is between 4-8 days for most countries
                

Customs and Taxes

  • We are not charging any taxes from our side
  • You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We are not responsible for any extra charges once the original package has been shipped.
  • If the customer refuses to pay these extra charges, the order will be returned to us and we will refund the customer his payment minus the costs we had to pay already for shipping and handling
  • Customs and laws are different in each country. Please verify the requirements while placing your order. Contact us if you need some support from our side. We will support you as much as we can.


What kind of payment method do you accept ?


We accept payment released using following methods:

  • PayPal
  • Wire transfer
  • Credit account (approval required in advance)

Please choose the payment method that is suitable for your needs. We offer credit accounts with 30-day payment terms to customers who have ordered on a frequent basis over a period of six months or more. Please click here to apply for a credit account.


Unless you have an open account, we will only produce and deliver our products once full payment has been received. Please note that the lead time commences from the date full payment is confirmed. Payments released by PayPal will be instantly confirmed. Those made by alternative methods will not be confirmed until you send us proof of payment. While we may arrange production in advance of receiving this confirmation, we will not deliver until after receipt of payment has been confirmed.